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Review 1/11/2011
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Lets see where do I start..... We hired ARLG back in OCT 2010 and at first they seemed to be living up to there A on BBB. They had good communication and they seemed like they where on top of things. Then all of a sudden, they are GONE. No phone return phone calls, no return e-mails, NOTHING!!! I had my reps number and when I called it is not hers any more. Then I call her ext. and it is someone total different than the other. I try calling her assistant and she does not have a phone no more either! I tried their web site customer care thingy, they guarantee a response with in 24 hours......YEAH RIGHT.....NOTHING!!! I try calling and get put on hold for over 2 hours!
So feeling very helpless and lost, I called my mortgage company to see when was the last time they had any contact with them and they tell me that they have only two records of contact and the last time was Nov.22. WHAT??? The last email I had was beginning of Dec and it was from my so called negotiator that stated that she will keep me informed and she was working with them. NOT!!!
All I can say is that we too are now looking at foreclosure because they told us not to pay any thing and they can put our delinquency at the end of the loan. Now we owe soooo much how in the world are we going to get caught up??? I fell so angry and scared! We just got scammed out of 1600 and we have nothing else to help get out of this mess!!! Thanks to ARLG to leaving me and my family out in the cold!!!
Oh yes before I start blaming my own stupidity for hiring them, Yes I found them but when I did they had a lot more good reviews than bad and they where at an A- according to the BBB. But now, for some reason, when I look for them there they have no rating for them right now due to up-dating their file. Does any one know what's up with that?
Word of advise...If is sounds to good to be true then DON"T do it, and another thing to remember that you do not have to pay up front on loan modification matters. Keep your money til the job is done.
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