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Review 11/16/2010
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I purchased a Toshiba Satellite Computer for my cousin and it would not charge up. I called support October 8, 2010 and started a series of discussions with technical support about the issues. I was instructed to do several things with final result being that I needed a new battery. I was told they would ship one to me from their service group and I was to return the one from the computer in the packaging that they supplied for the new battery. I had to give them a credit card for them to ship against and they advised they would issue me credit upon the return of the battery to them.
I have yet to get a replacement. I feel they have some major issues internally and it is now November 16 and nothing is happening. The last communication I received said it was still backordered on 11-10-2010. I know that ships are coming this way daily. I can't even get a delivery date from their service groups. See the current data and the acknowledgement from the order entry.
10/15/2010 CREATED Your order has been entered in the Acclaim DIY system.
10/15/2010 ACCEPTED Your order was accepted by the order fulfillment system.
10/15/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
10/26/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/05/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/09/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/10/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
Shipping / Billing Information -
Customer:self-service customerEmail:jfvance@gmail.comOrder Number:CRU162263Computer Model:Satellite L645-S4026RDProduct: [DIY Part] BATTERY PACK, 6-CELLCross-ship guarantee: USD $129.20
I don't think their service group is a service group. There is no excuse for this. I actually currently own a Toshiba and it is my third one. I have recommended them to 3 others who have bought them and one of those has 2 himself.
Someone in the company needs to review their service goals and what is happening. I cant believe this is happening only to me and Toshiba must have hundreds of customer issues due to the procedures in this department.
I have answered a survey for them, I have the data from all of the calls I have made regarding this issue. I could take the pc back to wal mart, but that is not practical, but I guess I will need to do that soon.
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