Jennifer M.'s review of PC Planet Systems, LLC

PC Planet Systems, LLC

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Customer Reviews & Ratings
Complaint Posted 3/31/2011
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Review 3/31/2011
I placed an order for a motherboard from PC Planet Systems when mine decided to die on me on 03/09/2011. Well I had not read that the motherboard was no longer produced in the U.S and it had to be shipped from China and that would take too long. No big, that was MY mistake. So I cancel the order on 03/16/2011 and am informed that they will charge a 20% restocking fee and I should receive my money within 3-5 business days...Well it has been 10 business days since then and I have yet to receive my money. They have also stopped responding to my e-mails. Do NOT use this company. Their phone number just goes to a generic answering machine, and the only way you can contact them is e-mail. Which they ignore when they have no excuse for why you do not have your money.
 
 
Business's response - by sperezon 3/31/2011
We have informed you that we have refunded the account. Per our terms and conditions once a order is placed and in transit they cannot be cancelled. You have cancelled your order. We went ahead and refunded your account. We ANSWER ALL CALLS AND RESPOND TO EVERY EMAIL. Since we have done our part there is no reason for this customer to continued to make false accusations.
 
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Additional Business Information
Hours   Monday Through Friday 09:00 AM PST 05:00 PM PST Live Online Support 24/7 Phone   (877) 278-9108 Address   2973 Harbor Blvd. Suite 379
Costa Mesa, CA 92626
Website   http://www.pcplanetsystems.com Email   info@pcplanetsystems.com
Contact   Sandy Perez Other  
 
 
 
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