Amy S.'s review of BuyAndWalk.com

BuyAndWalk.com

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Customer Reviews & Ratings
Complaint Posted 5/24/2011
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Review 5/24/2011
I had a terrible experience with this company. I have bought shoes from them before and had been happy with their service and perks. I recently bought a pair of running shoes and when I put them on originally, they felt ok. I went to the gym and couldn't get them off fast enough, they were so uncomfortable and painful. I wore them for less than an hour. I tried to return them (or even just exchange them for a different pair), but since they were already worn, they wouldn't take them back. Their customer service was pretty bad when I tried to talk with them about exchanging them. They were very unhelpful and not willing to budge on their policy at all. I understand their policy, however, there are plenty of other sites that are willing to work with you under extenuating circumstances. I will never buy anything from this site again.
 
 
Business's response - by Davidon 5/24/2011
Dear Amy, I’m sorry to hear you are not happy with the customer service you experienced. However I would like to point that the return didn’t go through because the shoes were heavily worn. We are extremely flexible with the return policy and it’s OK to try the shoes on and use them to see whether they fit. During the 2011 we processed many returns and exchanges and so far we have declined only 2 returns because the conditions on which the shoes were returned back to us. We do appreciate you as a valued client and hope you can understand the circumstances under your return was denied. Best Regards, David Zukerman.
 
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Additional Business Information
Hours   We are open Monday till Friday from 9 AM to 5 PM EST Phone   (888) 462-2892 Address   17661 Palora Street
Encino, CA 91316
Website   http://www.buyandwalk.com Email   cs@buyandwalk.com
Contact   Martin Kologian, Managing Director Other  
 
 
 
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