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Review 11/16/2009
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Summary:
I had my car towed to this shop in November of 2009. I spoke to a man named Joe Alvarez who indicated to me that repairs could be completed easily and in a timely manner. When I gave him my consent to begin repairs, he agreed and I went on my way without receiving any further instructions or requirements from him. In the meantime, I rented a car (not covered by insurance) to replace the car under repair. When I called back in to get the status report on the repairs 2 days later, I received only access to voicemail. It was not until 6 days later that I finally spoke to Joe again, when he told me that no work had begun because I had not signed an authorization to begin work. I asked him why I wasn't contacted and he simply repeated, "you didn't sign the authorization." I explained that all he needed to do was contact me for authorization. So, my car has sat for 6 days with no repairs while my rental costs are increasing. When I went to their office to finally sign the Authorization, there was only one English speaking person in the office who, by the way, had "just started working there."
I did not have the warm & fuzzy feeling that this was an organized or fair business, so I instructed the office worker to release my car immediately. She pondered for a moment and said "I have to call someone." I told her that if she's refusing to release my car when no work has been completed then I had every intention of contacting the police.
With that the car was released and I had to pay for it to be towed to another Auto Body shop that I had researched thoroughly.
I feel that I was treated unfairly by the personnel @ Camden Auto Body Shop and I strongly recommend that you avoid this place at all costs.
Primary Issues of Concern:
1. Lack of Communication with Customer
2. Lack of Knowledge of Company Policy to inform customer of Authorization Requirements
3. Lack of customer service to settle work scheduling dispute
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